PRIVACY POLICY

Vanta Quay respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how AAGAZ Group Pty Ltd, trading as Vanta Quay, may collect, hold, use and disclose personal information when you use our website, make a booking or enquiry, apply for work, attend our venue, communicate with us, or otherwise interact with Vanta Quay.

1. Who we are

Vanta Quay is operated by AAGAZ Group Pty Ltd. Our licensed premises are located at Unit 41/15 The Palladio, Mandurah WA 6210.

For privacy enquiries, access or correction requests, or complaints, contact us at admin@vantaquay.com or 0424 003 264.

2. Personal information we may collect

We may collect personal information that is reasonably necessary for our business activities and services, including:

• your name, email address and telephone number;
• booking information, including date, time, number of guests and booking notes;
• function and event enquiry information;
• dietary requirements, allergies, accessibility requirements or other information you choose to provide;
• payment and transaction information where applicable;
• feedback, reviews, enquiries and communications with us;
• information submitted through our website forms or mailing lists;
• employment application information, including your CV, work history, qualifications, availability and contact details;
• where relevant to recruitment, information concerning your right to work in Australia, visa status and documents you voluntarily provide for employment verification; and
• technical information generated when you use our website, such as IP address, browser/device information, cookies and website usage data.

We generally collect information directly from you. We may also receive information from reservation, payment, recruitment, website, social media or other service providers you use to interact with us.

3. Why we collect and use information

We may collect, hold and use personal information to:

• manage restaurant bookings, enquiries, functions and events;
• provide hospitality services and communicate with guests;
• process payments and maintain transaction and accounting records;
• respond to feedback, complaints and customer service requests;
• help accommodate dietary, allergy or accessibility requirements;
• assess employment applications, verify work rights and administer recruitment;
• operate, secure and improve our website and services;
• send marketing communications where you have consented or where otherwise permitted by law;
• administer promotions and events;
• prevent misuse, fraud or unlawful activity;
• meet legal, licensing, employment, taxation, safety and regulatory obligations; and
• protect our guests, employees, business and legal rights.

4. Recruitment and work-right information

If you apply for employment with Vanta Quay, we may collect information relevant to assessing your application and confirming your eligibility to work in Australia. This may include your CV, qualifications, employment history, availability, visa or residency status and work-right evidence.

We use recruitment information for recruitment, employment verification, workforce administration and related legal or regulatory purposes. Please provide only documents and information requested or reasonably necessary for your application.

5. Sensitive information

You may choose to provide information concerning allergies, dietary requirements, accessibility or other health-related needs so that we can respond to your request or provide our services safely. We will use this information only where reasonably necessary for the purpose for which it was provided or as otherwise permitted by law.

Please inform our staff directly about allergies and dietary requirements before ordering. Website or booking notes should not be relied upon as the sole method of notifying the venue of a serious allergy.

6. Disclosure to service providers and other parties

We may disclose personal information where reasonably necessary to organisations that assist us in operating Vanta Quay, including:

• reservation and booking platforms;
• payment processors and financial institutions;
• website hosting, IT, cloud and cybersecurity providers;
• email, SMS and marketing service providers;
• recruitment, payroll or workforce-management providers;
• accountants, insurers, lawyers and other professional advisers;
• event, delivery and operational service providers; and
• government agencies, regulators, law enforcement or emergency services where required or permitted by law.

We do not sell personal information.

7. Overseas storage and processing

Some technology or service providers we use may store or process information outside Australia. The countries involved may vary depending on the providers in use from time to time. Where applicable, we take reasonable steps appropriate to our circumstances to protect personal information handled by service providers.

8. Cookies, analytics and third-party services

Our website may use cookies and similar technologies to operate and secure the site, remember preferences, understand website usage, improve performance and support marketing activities.

Third-party analytics, advertising, reservation, map, social media or embedded-content providers may collect information when you interact with their services. Their handling of information is governed by their own privacy policies. You can control many cookies through your browser settings, although disabling cookies may affect website functionality.

9. Payments

Where payments are made online or through a third-party service, payment information may be processed by the relevant payment provider. Vanta Quay does not intend to store complete payment-card details unless specifically required and appropriately secured.

Any deposit, pre-authorisation, cancellation or no-show charge is also subject to the applicable booking terms presented to you.

10. Marketing communications

Where permitted, we may send information about Vanta Quay events, menus, offers, promotions and updates. You can opt out of marketing communications at any time by using an unsubscribe facility provided or by contacting us.

Opting out of marketing does not prevent us from sending necessary communications concerning an existing booking, transaction, enquiry, safety issue or service.

11. Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No electronic transmission or storage method can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, employment, regulatory and dispute-resolution requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it where appropriate.

12. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing a request.

There may be circumstances in which access or correction is limited or refused as permitted by applicable law.

13. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us at admin@vantaquay.com. Please provide enough information for us to understand and investigate your concern.

If applicable privacy legislation gives you a right to escalate a complaint, you may also contact the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites

Our website may contain links to third-party websites and services. Vanta Quay is not responsible for the privacy practices or security of third-party websites. We encourage you to review the privacy information provided by those third parties.

15. Children

Our website is not specifically directed to children. Information relating to a child may be provided by a parent, guardian or responsible adult in connection with a booking, function, enquiry or visit to our venue.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our operations, website, service providers or legal obligations. The current version will be published on our website with an updated effective date.

17. Contact

Vanta Quay
AAGAZ Group Pty Ltd
Unit 41/15 The Palladio, Mandurah WA 6210
Email: admin@vantaquay.com
Phone: 0424 003 264

This policy is intended to explain Vanta Quay's privacy practices in clear terms. It should be reviewed if the website's forms, booking/payment providers, recruitment process, marketing tools or business practices materially change.